COVID-19 Response and Updates near Macomb MI

YOUR HEALTH & SAFETY IS OUR TOP PRIORITY

The Matick Sales, Service, Parts, and Body Shop Teams are still serving customers during the COVID-19 Pandemic.  The most important priority for us is the safety of our guests and team members.  Therefore, at the highest level, will continue to follow and execute all CDC and State of Michigan guidelines.

Sales Operations

  • Though our physical showroom must remain closed during Michigan’s Stay Home Stay Safe Order, our Team is able to complete a full transaction remotely, before you ever arrive at the dealership, safely, securely and quickly.
  • We are open online and on the phone to assist you with a vehicle lease, purchase or trade in evaluation. The Matick virtual sales process is clear, secure, and provides you with transparent quotes on the lease or purchase of any new or pre-owned vehicle.
  • Prior to you arriving for a test drive, your vehicle of interest will be sanitized with Transform Disinfectant, which kills 99.9% of bacteria in 5 seconds.

Service Department Operations

  • We are open Monday-Friday 8am to 5pm, by appointment. To schedule your visit online click here or call (586) 463-9000.
  • Our Service Team is ready to assist you with both routine and unplanned service and mechanical needs.
  • Your vehicle will be sanitized with Transform Disinfectant, which kills 99.9% of bacteria in 5 seconds before our team works on it. Additionally, our technicians wear a brand-new set of gloves with each vehicle they work on.
  • Your vehicle will be sanitized and disinfected before given back to you as well.

Parts and Accessories Center Operations

  • We are open Monday-Friday 8am to 5pm.
  • We have our complete parts inventory stocked and ready for sale.
  • All guest touchpoints are disinfected hourly and social distancing guidelines are in effect in our Parts and Accessories Center.

Body Shop Operations

  • We are open Monday-Friday 8am to 5pm, by appointment only. Please call (586) 463-9000 to schedule your appointment and free estimate.

Frequently Asked Questions

  • Can I buy or lease a vehicle right now?

    • Yes: The process is easy!  We are prepared to walk you through buying or leasing a car online and on the phone in a simple, fast and relaxed way, without pressure.
  • Can I get a quote on buying or leasing a car right now?

    • Yes: We are happy to provide transparent price quotes for purchasing or leasing, in writing via text or email.
  • Can I get a value on my Trade-In?

    • Yes: We will gladly give you a value on your trade in, even without seeing it in person.
  • Can I get pre-approved to buy or lease a car?

    • Yes: We are offering pre-approvals with our lender partners that lock in your interest rate and lease for 30 days, with no obligation.
  • Will my car be disinfected? Really?

    • Yes: Before test driving a car, taking a car home, renting a car from us, and before and after servicing your vehicle we will disinfect it with a state-of-the-art contactless disinfectant spray that kills 44 different viruses and kills 99.9% of the COVID-19 virus.
  • Can I just talk to someone?

    • Yes: Our Sales Team is available by phone Monday-Friday 8am to 5pm or available by chat online 24/7.
  • My lease is coming due soon, what can/should I do?

    • We would like to talk to you about your options. There are several options open to you and we’d like to walk you through the best option for you and your family, and your safety.

How Team Matick is Taking Action to Put Safety First

The most important priority for us is the safety of our guests and team members.  Here is a partial list of some of the precautions we have put in place to assure your visit and experience is safe and positive:

FOR OUR GUESTS

  • Social distancing markings are located on the floors so you have adequate space between our team and any other guests.
  • We haave rearranegd our guest lounge to provide at least 6 feet of space between each guest seat.
  • All high-traffic touchpoints, restrooms, countertops, door handles, vending machines and the like are disinfected hourly.
  • Hand sanitizer stations are located throughout our facility.
  • Your vehicle will be disinfected before being serviced, and once returned to you.
  • Our rental vehicles are cleaned thoroughly and disinfected with Transform between each use.
  • Team members wear protective gear, including face masks and gloves.
  • Matick team members have their temperatures taken daily and abide by our COVID-19 screening process before being allowed to work.
  • No handshaking between team members and guests. We will still give you a warm Matick greeting but, with a polite head-nod vs. handshake.

FOR OUR TEAM

  • Personal protective equipment is being supplied to our team members to assure their safety.
  • We have expanded the ability to work remotely, where possible.
  • We provide 24/7 access to healthcare experts with no-cost virtual visits.
  • Hand sanitizer stations are located throughout our facility.
  • Cleaning of high-touch areas like computers, phones, copy machines, printers and the like, multiple times per day.
  • Expanded emergency leave ability as needed.