I bought a beautiful 2012 Mercedes-Benz S350 BLUETech (Diesel), I mention the type of car it is because this model is rare and hard to find. My first contact was with Molly, she was polite, courteous and professional. Since I was calling from out of state, she explained that they weren't allowed to hold the car for me past a certain time without making arrangements. I contacted my bank, secured my loan and sent a picture of the cashier's check with the dealerships name on it and arrangement was made. She was able to hold the vehicle long enough for me to drive up there. I got up there, saw the car, liked the car, bought the car. They were a little busy but got me out as soon as possible. The salesman (Rick) was polite, professional and courteous too. I returned back to Texas, it was a fantastic drive back in my S350. If you ever get a chance to test drive an S350 or any of the newer BLUETEC Mercedes-Benz, do it. This model, has a range of over 700 miles to a tank on the highway, this is why I was in a hurry to get this car. As soon as I made it back, I had problems registering my car due to circumstances out of mine and Matick Toyota's control. As soon as I called them about the issue, they were on the problem quick. Erica was my go to lady in this problem. It took less than a week to fix this issue, she was there from start to finish. Matick Toyota didn't try to avoid the problem or say that, since I bought the car that it was my problem; and they reimbursed me for any expenses connected to this problem. I appreciate their professionalism and I would buy another vehicle from them with no hesitation or reservation.
Do your financing before you go, they'll lie to you.UPDATE- This is reference to Matick Chevrolet, NOT Matick Toyota. Steve at Matick Toyota is awesome to work with.
I live in Ann Arbor and drive 90-minutes for the best customer service I have ever received from a dealership. I have worked with Jameson Nieto on multiple occasions and he is a true professional and Matick is lucky to have him. He has always been honest with me, and delivers on what he says he will do. Dunning Toyota in Ann Arbor has been a huge disappointment, and the team here at Matick Toyota in Macomb makes it worth my time coming all the way out here to get my 2015 Toyota Sienna serviced. I will continue to make the trip! Thank you!!
Cannot say enough great things about our experience at Matick last night (and today). Went with my 65 year old Dad because he wanted to lease a new Toyota (I am taking over his older Camry). Alex Michling immediately greeted us and took such great care of my Dad. My Dad said it was the best-most-non-pressure experience he’s ever had at a dealership. Then picking up his brand new Rav 4 this morning, Alex spent time with my Dad going over all the technology in the vehicle and setting up his phone-Bluetooth. Which was nice so I didn’t have to lol. And just a shout out to the family friendly atmosphere. We had my special needs son with us and he loved your kids play room. Also shout out to Hal for getting my boy a little Matick dog stuffed animal while we were waiting. He loved it! Being a working single mom and scheduling an oil change can be tricky. Now I know I can easily schedule an oil change without having to find a sitter because of the awesome playroom to keep him occupied! Would highly recommend Matick and especially Alex to anyone looking to buy a used or new vehicle!
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